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Grievance
In any organization, addressing compalints is not just a responsibility; it's an opportunity for growth and improvement. And Gopy Grievance Management System (GMS) is a powerful, anonymous, user-friendly tool designed to streamline the grievance resolution process, ensure fairness, and enhance overall organizational harmony
Features
For internal
- Accept or reject feedback (input reject reason and send to the user)
- Anonymous chat to the person who submit feedbacks
- Create a new grievance case and attach relevant feedbacks
- Assign an investigator (internal) and start investigating. All the evidence collected will be notified via email to users.
- Make final conclusion and close case.
- Both parties can appeal after receive conclusion
For organizations
Who can use?
Workers
Business owners
Middle/senior level management at the enterprise
Unions
NGOs
Associations
Benefits
Benefits for workers
- Ensure the confidentiality of employees' identities when submitting feedback
- Provide feedback directly to management
- Upload images, audio files, documents, or evidence directly into the system
- Track the feedback process
Benefits for Managers
- Engage in anonymous conversations with the feedback provider before proceeding with the investigation
- Create a feedback case and assign an investigator to handle the investigation
- Listen to employees' voices and resolve conflicts before issues escalate
- Build credibility for the business
Values
• Elevate the value of employees' voices. • Build trust and create an open and transparent feedback culture within the company. • Understand and grasp issues in the company's operations to implement necessary improvement policies. • Affirm value in the company's supervisory practices, increasing competitiveness in the international market.
